Terms and Conditions
Returns & Exchanges
We offer a full money back guarantee.
You have 30 days from receipt in which to return your order.
You will have to pay the return cost of postage or collection can be arranged at your cost for larger items.
We want you to be entirely satisfied with every purchase made from us. We are proud of the quality, range and advice that we offer.
If you wish to return an item for exchange or you have decided not to keep it (cancel your contract);
- Please contact us within 7 working days from the day after the delivery day
- Contact us via Email, fax or in writing
- Return it to us with the product's original packaging and labels within 30 days of receipt.
- All goods to be in a new and unused condition together with a copy of your original receipt.
- We recommend that all items returned to us be sent Royal Mail special delivery with insurance paid, as a minimum. Collection can be arranged.
- If you feel the goods are faulty please contact us immediately and we will then contact you to resolve the matter, the above conditions also apply.
These terms and conditions will apply to all transactions placed online with Leys Enterprises, who manage this system on our behalf. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.
By using this site you are agreeing to these terms and conditions.
We are pleased to accept orders by any of the following methods. Online transaction via credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch, Maestro and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.
The web price includes VAT at 20% where applicable. To calculate the tax free value of the goods where applicable divide the price shown by 1.2.
Products, Prices & Content
Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours may vary.
All prices are shown in pound sterling and are inclusive of UK VAT where applicable at the current rate unless clearly stated.
Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.
Any information displayed on our web site(s) or other printed matter by the School is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.
We reserve the right to alter our prices and specifications without notice.
Ownership of Goods
All items supplied to the customer remain the property of Leys Enterprises until final payment of all sums owing in respect of those goods has been received in full by us.
Comments & Complaints
If you wish to comment or complain about any aspect of your dealings with us please write to The School Shop, St Faith’s School, Cambridge CB2 8AG, or email Shop Manager. We will reply within five working days of receipt.
The type of information that we will collect will include - Your title and name, known address, contact telephone numbers, e-mail address, order and payment details. Details may be forwarded securely to other parties in order to fulfil this order only. These will include delivery and payment partners.
We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with information to keep you up to date on products, services or promotions we run from time to time.
We would like you to be confident about ordering online, we use secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.